Shipping & Returns

This page covers delivery and our returns position, and forms part of our Terms & Conditions.

Shipping

We deliver within Nigeria only. Orders dispatch within 1–2 business days, Monday through Friday. You'll receive a tracking number the moment your order leaves our hands.

Rates & timing

• Nationwide — ₦3,500 flat rate, or free on orders over ₦100,000.
• Lagos — delivery in 1–3 business days.
• Other states — delivery in 3–7 business days, depending on your location.

Express dispatch is available on request for Lagos, Abuja and Port Harcourt addresses — email us before you place the order and we'll arrange it.

All sales are final

Because our pieces are bought and sold in small, limited runs, we do not offer refunds or exchanges for change of mind, incorrect size selection, or similar reasons. Once an order is placed and dispatched, it cannot be cancelled, returned, refunded, or exchanged.

Please check our size guide and product details carefully before ordering — our team is also happy to help with sizing questions before you buy, just reach out via the contact page.

Damaged, defective, or incorrect items

We carefully inspect every order before dispatch. If your order still arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at orders@slaybycandie.com with:

• Your order number;
• A description of the problem; and
• Clear photographs of the item, packaging, and any visible damage.

Please don't wear, wash, alter, or attempt to fix the item before contacting us. Once we've reviewed the issue, we'll make it right — typically with a repair or replacement.

This policy does not limit or exclude any statutory right or remedy relating to defective, unsafe, or materially non-conforming goods that cannot lawfully be excluded under applicable Nigerian consumer protection law.

Cancelling before dispatch

If you need to cancel an order, contact us immediately at orders@slaybycandie.com. If your order has not yet been dispatched, we'll cancel it and refund the amount paid to your original payment method. Once an order has dispatched, it falls under the “All sales are final” section above.

Contact us

For shipping questions, or to report a damaged, defective, or incorrect item, contact:
Email: orders@slaybycandie.com